User Experience
The Extinguisher CRM will be uniquely focused on the user experience. You’ll want to use it!
Uniquely Ours
We are building our CRM from the ground up and building it exclusively for higher education admissions offices, unlike other vendors who have repurposed a third-party general-use product (Microsoft Dynamics, Salesforce, Zoho) for the admissions market.
“Must Have” Email Response System
Our flagship product, the Extinguisher Email Response system, will be integrated into our CRM. This product will enable you to respond to 90% of your incoming email messages in one minute or less in a quick, customized, consistent way. Once you begin using our intelligent Email Response system, you’ll wonder how you ever did without it!
Travel Manager & Telecounseling
Our CRM will also include new software products: a Travel Manager and Telecounseling product. Our Travel Manager will allow you to plan trips, build itineraries, adjust your schedule on the road, and view a master travel schedule for your whole office. The Telecounseling tool will enable you to generate call lists, schedule calls, and create scripts for specific audiences. Both tools will have extensive reporting features.
Simple Interface
Our CRM’s interface will be simple and clear. Its navigation will be friendly and intuitive.
Mobile Technology
Our CRM will be optimized for popular mobile devices such as the iPad, iPhone, Android, and Blackberry. This will enable you to manage event sign-ins, respond to incoming emails, and check your campaign results from your mobile device. In addition, students will be able to complete an inquiry form, register for events, and check the status of their application on their mobile devices.
Marketing Tools
The Extinguisher CRM will include a full suite of feature-rich software products: Applications, Broadcast Email, Chat, Event Manager, Forms, and Live Counselor. These products are the same software products that more than 350 admissions offices are using a la carte.
Data Conversion
Our CRM will enable you to easily import and de-duplicate your student records from multiple vendors, including the ACT, CBSS, Common Application, NRCCUA, PC&U, PSAT, SAT, and TOEFL.
Flexible Subscription
We believe that we should earn your business year after year. Choose the subscription term that’s right for you.
Flexible Design
We understand that different admissions offices have different needs. Our CRM will be flexible and will conform to the way you work.
Student Search
Fire Engine RED understands the importance of Student Search. That’s why we’re building a home for your purchased lists in our CRM. By having all of your student records in one place, you'll be able to better track student outcomes (conversion, admit, yield rate) and assess the impact Student Search has on your recruiting efforts.
Application Decisions
Our CRM Application product will also enable students to view their application decisions online and accept or decline an admission offer.
Reports & Analytics
Our CRM will include analytical tools and a powerful reporting engine. With just a few clicks, you will be able to generate a full set of management reports, including funnel reports, year-over-year reports, and other customized reports.
Support Services
Our Client Care specialists are simply the best! And, they'll be there for you when you need them. We offer live support weekdays, evenings and weekends. That's right – the Extinguisher CRM includes helpful, knowledgeable, friendly support 365 days a year.
To learn more, click below to schedule a discussion.
